Terms of Service

14 April, 2025

Effective Date: April 11, 2025

Company Name: Vuka Finances

Website: https://www.vukafinances.co.za

Email: info@vukafinances.co.za

Registered with: National Credit Regulator (NCR), South Africa

1. Acceptance of Terms

By accessing, browsing, or utilizing the services provided by Vuka Finances (“Company,” “we,” “us,” or “our”), whether via our website or through direct communication, you (“User,” “Client,” or “You”) agree to be legally bound by the following Terms of Service. If you do not accept these terms in full, you are prohibited from using our services.

2. Description of Services

Vuka Finances is a registered micro-financing institution under the jurisdiction of the National Credit Regulator (NCR) in South Africa. We provide various financial services, including but not limited to:

– Credit applications and loan disbursements;

– Credit bureau data verification;

– Identity verification with the Department of Home Affairs;

– Risk assessment and affordability checks;

– Customer support and debt recovery services.

These services are provided in compliance with applicable South African legislation, including the National Credit Act (NCA), the Protection of Personal Information Act (POPIA), and any other relevant financial services legislation.

3. Eligibility Criteria

By accessing our services, you affirm that you:

– Are at least 18 years of age;

– Are a legal resident of South Africa;

– Have the legal capacity to enter into binding agreements;

– Will provide complete, accurate, and current personal, financial, and employment information.

4. Account and Information Accuracy

Clients are responsible for ensuring the accuracy of information provided to the Company. Misrepresentation, including the provision of false or fraudulent documentation, may result in immediate termination of services, legal action, or disqualification from obtaining future credit.

5. Consent to Data Collection and Processing

By utilizing our services, you expressly consent to the collection, use, processing, and storage of your personal data for the purposes of credit evaluation, identity verification, risk assessment, legal compliance, marketing, and communication. Information may be shared with third-party providers such as:

– Credit bureaus (e.g., TransUnion, Experian);

– The Department of Home Affairs;

– Payment gateways and financial institutions;

– Marketing and analytics platforms (e.g., Facebook, WhatsApp, Google);

– Legal and regulatory bodies as required by law.

For more information, refer to our Privacy Policy available at https://www.vukafinances.co.za/privacy-policy.

6. Loan Agreements and Financial Terms

All approved financial services and loan products are governed by a separate written credit agreement executed by both parties. This agreement will specify:

– The approved loan amount;

– Applicable interest rates and fees;

– Payment due dates and frequency;

– Default, arrears, and collection procedures;

– Early repayment rights and applicable penalties, if any.

Non-compliance with repayment obligations may result in negative credit reporting and legal debt collection proceedings.

7. Use of the Website and Intellectual Property

All content, materials, trademarks, and intellectual property available on https://www.vukafinances.co.za are the exclusive property of Vuka Finances. No content may be copied, modified, reproduced, republished, uploaded, or distributed without our prior written consent. Unauthorized use is strictly prohibited and may result in civil or criminal penalties.

8. Marketing and Communications

By submitting your contact details to the Company, you consent to receive communication via SMS, email, WhatsApp, and other electronic means. This may include promotional messages, updates regarding your account, and notices required under applicable law. You may withdraw your consent at any time by contacting us directly or by using the unsubscribe links provided.

9. Limitation of Liability

To the fullest extent permitted by law, Vuka Finances shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising out of your use or inability to use our services. This includes but is not limited to loss of income, credit score reduction, reputational harm, or data breaches beyond our control.

10. Suspension or Termination of Services

We reserve the right to suspend or terminate any client account or agreement if:

– The Client violates any provision of these Terms;

– Fraudulent activity is suspected;

– Regulatory or legal requirements mandate suspension;

– Continued service presents a financial or reputational risk to the Company.

11. Amendments to the Terms

These Terms of Service may be amended periodically at the sole discretion of Vuka Finances. Any changes will be communicated via our website and take effect immediately upon posting. Your continued use of our services after such changes constitutes acceptance.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located within Gauteng Province, or relevant regulatory bodies including the National Credit Regulator.

13. Contact Details

For any inquiries or complaints regarding these Terms, please contact us:

Vuka Finances

Cedar Square, Fourways, Gauteng, 2191